Tag: Customer freedom to choose

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Code of Conduct Change in SA How

Code of Conduct Change in SA: How it will affect you

In September 2017, the first draft of the new Automotive Code of Conduct was published by the Competition Commission of South Africa. This could change the very fabric of the automotive industry going forward, and here’s why.

The new code of conduct proposes that customers must be able to go to the automotive-service provider of their choice for maintenance and repairs without manufacturers threatening to void their warranties. Instead of relying on a handful of approved providers, customers would have the freedom to decide on a provider that best suits their specific needs. Revolutionary as this may seem, this code of conduct has already been tried and proven successful by the US.

The Right to Repair bill was passed in Massachusetts in November 2013 and has realised great potential. Most companies have been supportive of the bill that stated that car companies should keep [...]

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